Luxury Salon & Wellness Spa Etiquette
At Jon’Ric Luxury Salon & Wellness Spa, we have set out to bring you an environment where the highest levels of skin, body and hair care are provided to nurture the well-being of mind, body and spirit. It is also our goal to bring the best in personal grooming through our salon and gentleman’s spa services. We’re able to tailor each treatment and service to any individual’s needs.
We strive to make a difference in the lives of each guest we touch by offering the highest level of service by trained professionals. Below are our salon and spa etiquette so we can provide each guest a 5 star experience ….
In order to ensure that you obtain your desired appointments, we recommend scheduling your appointment as far in advance as possible to ensure availability. To accommodate your desired appointment a credit card is required at the time of booking to guarantee your reservation. Gift Certificates may also be used in lieu of a credit card to hold your appointment. We hold this information as part of our cancellation policies and only make necessary charges to your account on the date of your scheduled service. Details of our cancellation policy are provided below.
*Please notify our concierge coordinator of any allergies or sensitivities to aromas or ingredients when you schedule your appointment.
Although we offer planned spa packages, you are welcome to combine any of our spa and salon services for a custom package that meets your needs.
Cancellation Policies and Fees:
Your salon & spa treatments are reserved especially for you. We value your business and ask that you respect our scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance via telephone 404-479-0090 or email email@example.com
Any cancellations with less than 24 hours of notice are subject to a cancellation fee amounting to the cost of the scheduled service.
Guests who miss their appointments without giving any prior notification will be charged in full for the scheduled service. We recognize the time of our guest and staffs is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only loose your business, but also the potential business of other guest who could have scheduled an appointment for the same time. For these reasons, we are obligated to compensate our staff for their time as well as make up for the lost revenue.
When you schedule your appointment with us, you are agreeing to these policies. All services require a credit card or gift certificate to guarantee a reservation so please have your credit card and/or gift certificate ready when booking. You will not be billed unless there is a cancellation or no show. Upon checkout, guests may choose their method of payment.
For parties of three or more, please contact the spa to speak with our event coordinator, for group booking policies and availability. A completed contract and deposit are required to secure your appointment time and arranged pricing. A 20% gratuity will be added to all spa parties.
We kindly ask that you turn your cell phones and/or pagers to vibrate upon arrival and to speak in your soft spa voice once you enter the spa. Cell phone use may affect the length of your spa services.
Prices and Services:
Jon’Ric prices and services are subject to change without notice. We will do our best to keep our guest up to date on any changes that may occur but encourage all guests to inquire about pricing and available services when booking your appointment. All children under the age of 18 are classified as minors and must have a parent/guardian signature on their intake form. All children under the age of 12 must have a parent present during their session. JonRic cannot be responsible for minors while left unattended.
Gift Certificate Policy:
Gift Certificates are available in any amount and may be purchased at the spa, by phone at 404-479-0090 or you may contact us below. Out of town? Too busy? No problem. We will mail your gift certificate to you. Unfortunately, we are unable to process any returns or reimburse any payment transactions on gift certificates even if lost, misplaced or stolen. Gift certificates cannot be redeemed as cash. Gift Certificates must be mentioned when making your appointment.
Gratuity is not included in the price of service or spa packages, customary tipping runs 15% to 20% but is, of course, at your discretion. You may tip the therapist in the room or upon check out at the front desk with cash or credit card. With parties of 3 or more, a 20% gratuity will be added to the final bill.
We ask that you please arrive 10-15 minutes prior to your appointment time. We will do our best to accommodate late arrivals. However, the length of service may be adjusted so as to not interrupt the scheduled appointments of other guests. Full price of scheduled services will apply, so please plan accordingly. Of course beyond the check in policies we invite all our guest receiving services to make full use of our relaxing environment here at Jon’Ric Luxury Salon & Wellness Spa. Come early, stay late, bring a book, relax and enjoy a cup of complimentary tea, coffee, cocoa or hot cider available upon request. Couples and spa parties are more than welcome to bring wine and we will provide the glasses.
Jon’Ric cannot be responsible for lost or misplaced items. Please ensure that your jewelry, cell phones and valuables are secured or left behind.
Spa specials cannot be used in combination with any other offer, promotions or third party gift certificates.
It is our mission to provide you with the highest-quality of skin, body and hair care products with your services. In fact, you may like these products so much that you wish to use them every day in your own home! In the event you purchase any of our products for home use and find them to be defective, we will exchange any products within 14 days of purchase, provided a receipt is presented. Unfortunately, we cannot provide cash refunds for returned products. An in-house credit will be provided for returned products to be used for products and services here at Jon’Ric.